Frequently Asked Questions

You can attach or manually enter your prescription on our website. After selecting your preferred frames, click 'Add to Cart' and follow the instructions to fill out your prescription details.

All our eyeglasses come with:

• Single vision, single vision high index, or progressive lenses (sphere value +/- 5.0, cylinder value -2.0)
• Protective case and microfiber cleaning cloth
• Free delivery within Trinidad & Tobago

To determine the best lens fit, it's essential to know the key measurements of your glasses, which include:

• Lens width
• Lens height
• Distance between the lenses (bridge width)
• Temple (arm) length

If you already own a pair of well-fitting glasses, you can easily find these measurements on the temple arm. They are usually printed as a sequence of numbers, such as "52-18-140." This represents:

• 52 mm: Lens width
• 18 mm: Distance between the lenses (bridge width)
• 140 mm: Temple length

For more precision, please refer to our size guide to ensure accurate measurements for your purchase.

If you don’t have glasses to reference, we recommend visiting an optometrist or an eyewear store. They can measure your eye dimensions and provide advice on the proper lens size and fit for your needs.

At Reflexa, we are dedicated to helping you find glasses that suit both your vision needs and your personal style. If you need further assistance on how to measure your lenses, feel free to contact our customer service team.

Currently, we don’t have any physical stores. However, you can visit Courts Optical locations across Trinidad & Tobago for eye exams, adjustments, or repairs to your Reflexa glasses.

We accept debit and credit cards through our secure checkout system or via a payment link. For your safety, we do not accept cash on delivery or online transfers.

A payment link is a secure link sent to your email or WhatsApp. Clicking the link allows you to enter your payment information safely. Our trusted partner, CyberSource, manages these links.

At this time, we only ship within Trinidad & Tobago. However, we are working on making international shipping available soon.

Shipping times depend on your location and the type of lenses:

• Single Vision: 24-48 hours
• Single Vision High Index/Progressive: Up to 14 business days

Yes! For orders shipped via TT Post, you’ll receive a tracking ID after your purchase. Use this ID to track your order status online. For further assistance, email us at hello@myreflexashop.com or WhatsApp (868) 433-3649.

Email us at hello@myreflexashop.com or WhatsApp at (868) 433- 3649 with your preferred date, time, and location, and we’ll confirm your appointment. You can also book online at myreflexashop.com.

Yes! All our frames and lenses come with a 12-month warranty covering any manufacturer defects. If you experience any issues, simply bring your glasses to any Courts Optical location. As our trusted partner, they will assist you with any warranty-related concerns.

Email us at hello@myreflexashop.com with the details of your case. We will review your request and provide further instructions on how to proceed.

To ensure your glasses last, follow our care tips in this blog: How to Make Your Glasses Last Longer

Visit a Courts Optical location for free adjustments or repairs. Just let the staff know that you purchased your glasses on the Reflexa site.

You can contact us via WhatsApp at (868) 433- 3649, or by email at hello@myreflexashop.com. We’re happy to assist!